Frequently Asked Questions

When should I schedule a session?

It’s best to hire me soon as you know I’m the photographer for you. Newborns often book up 3-4 months in advance since I only accept a limited number per month to allow flexibility in scheduling once baby makes his or her arrival; and other sessions are scheduled once a week at sunrise, sunset, or on a weekend date one time a month. The fall books up EXTREMELY quickly and I do not photograph family sessions from December to February at all.

 

How long does the process take?

The entire custom portrait process may take up to several months from first booking to having your final product in your hands. Please see below for a timeline:

  • Session planning may take 3 weeks to several months (especially for a newborn session) for a consultation, location-scouting, and wardrobe selection.

  • Session itself may have to be rearranged due to inclement weather if it’s outside or if there’s a sick kiddo.

  • A Reveal and Ordering Appointment takes place between 2-3 weeks after your session.

  • Design work and revisions can take another 1-2 weeks; more if multiple revisions occur.

  • Product delivery for prints will be ready in 1-2 weeks after the final approval. Albums take 4-5 weeks depending on the customizations.

 

How much does a session cost?

Session retainers are $175 for one person; $225 for 2-5 people in your immediate family. Please see the Pricing page for more details.
 

What is a session retainer?

The session retainer is what you pay to the studio to reserve the date and time for the photographer to perform services for you. Because April only accepts a limited number of clients, she may have to turn others away for the time around your scheduled session. This retainer must be paid within 24 hours of speaking to the studio about a date, along with the contract, to be sure we don’t book someone else during your requested time.
 

What forms of payment do you accept?

Paypal will be how you pay your session retainer at the end of your digital contract. Through paypal, you can either pay via paypal transfer if you have an account, or put in your credit card information if you don’t have an account.

I will then invoice you for any remaining session fees if there are any, also through paypal. Products at your ordering appointment can be paid by either cash, check, credit card, or paypal.
 

Where will we hold the session? Do you choose the location or do I?

I am flexible on location. For newborn studio sessions, I do have dedicated space for lighting and all of my props, backdrops, etc are here. It’s definitely too much to pack everything into a car, but I am able to travel to you for an additional fee as long as there is ample space and ceiling height for me to set up. We will just have to do really great collaborating with your pre-session consultation so I can pack the most appropriate props to bring with me, rather than everything I own. I can also travel to you for no additional fee if you’d like a lifestyle session.
For family sessions, I love finding meaningful places to you and your family. I can certainly offer suggestions, but part of our collaboration is discussing what you and your family like to do together, and your favorite local destination spots. If you’re completely at a loss, though, I can pick the location based on the look and feel of the images you’re after during our consultation.

 

What should I wear to the session? How can I pick the right clothing?

I know this is a stressful part of getting the images just the way you envision them when you’re spending a lot of money on custom portraits. I am here to guide you, so don’t worry! The easiest answer is to plan 2-3 colors plus a neutral (black, jeans, white, grey, khaki and even navy are all neutrals these days). Keep patterns to a minimum. One outfit can be a pattern or multi-color and use that as your jumping off point for other colors. And a warning about matching outfits with everyone in jeans or khaki pants and matching white shirts: this may make things easier to plan, but it also is the quickest way to make your images look like they’re dated from the 80’s and 90s, so let’s not do that. I’m all for timeless and letting your family’s personality shine through.

 

Do you provide digital files?

Everyone who comes through the studio will leave with some sort of digital files. If you purchase off an a la carte print menu, you will receive a watermarked, web-size digital file for social media sharing of each print you purchase. These are not suitable for printing. Should you choose from the package options, you’re either selecting from digital files only, or creating your own collection with a printed art piece along with your entire gallery of digital files.

 

What size can I print the images?

It depends on which size files you purchase. Web-sized files from the a la carte menu are not able to be printed at all. They are low-resolution. 8x10 sized files can be printed to 8x10; and full-sized files can be printed as large as you’d like to go!

 

Do you offer holiday cards and birth announcements?

I do offer holiday cards and birth announcements.

 

Where do you get your business cards, thank you cards, announcements, canvases, wall art, etc printed?

I order my products from a professional lab that does not cater to the general public.

 

Do you photograph weddings, birthday parties, or family reunions?

At this time, I do not do event photography. My specialization is in capturing moments of you with your children. It’s what I’ve spent my time working on and perfecting, and the sessions you’ve requested are best left to those who have spent their time perfecting their craft for that particular setting. I am also rarely available on the weekends when most of these types of sessions tend to occur.

 

Do you offer mentorships?

Due to a few contract restrictions with some mentors I have worked with, I am not able to offer mentorships at this time.

 

How did you get started?

I began photographing landscapes and flowers at a young age. The macro setting on my first 35 mm point and shoot camera was my favorite by far. Once I became a mom, I found a whole new appreciation for being able to get the shot with my camera. I became obsessed with light and shadow, and capturing my crazy toddler boys doing something before they moved on to the next thing five seconds later. I purchased my first DSLR in 2005 and started my business in 2013 focusing on newborns and families.

back to the top

Studio Policies

In order to provide an attentive experience to all our clients, please note the following policies.

  • No camera/cell phones are allowed at the session or at reveal and ordering appointments. 

  • In case of rain or severe weather, the studio reserves the right to postpone the session. 

  • Sessions may be rescheduled by the client once with at least 48 hours notice, otherwise the retainer will be forfeited. 

  • Due to the custom nature of portraits, all orders are paid in ful at the ordering appointment unless participating in our payment plan. If you're participating in a payment plan, a 50% payment will be required before I can order your products.

  • Our studio accepts all major credit cards, as well as Paypal. 

  • Prices are subject to change without notice, but current pricing at time of booking is honored for one month after your session occurs.

  • To make room for new client images, all unordered images will be purged from our system 30 days after your ordering appointment. Ordered images will be archived in our system for at least one year for holiday cards and reorders.

Printing, copying, downloading, scanning, and editing images without express written consent is strictly prohibited. Commercial use of images, including photo contests and modeling submissions, is also strictly prohibited. A print release (for personal printing rights only) is issued with the purchase of medium and large sized digital files. 

back to the top

Image Usage Policy

USE OF IMAGES

In 1976, the Federal Government passed the Copyright Law to prevent the copying of protected materials, including books, sheet music, and professionally-created photographs.

The portraits you have commissioned us to create are fro one fo the most celebrated custom boutiques in the industry. April Peebles Photography invests heavily in education and training in order to provide the highest level of quality photography. As such, duplicating, scanning, or copying images creates a severe loss of color, clarity, and permanence in the portraits. Since such losses reflect poorly on the reputation of our professional work, April Peebles Photography has reserved the copyright on each portrait we create. We sincerely appreciate your understanding and cooperation in helping us continue to provide the highest levels of quality and integrity for which we are known.

THE US COPYRIGHT ACT

The Copyright Act protects photographers by giving the author of the photograph the exclusive right to reproduce your photographs, including the right to control the production of copies. It is illegal to copy or reproduce these photographs elsewhere without our express written permission. Copyright infringement is a felony and is punishable by civil and criminal penalties. The law also specifies damages at $150,000 per infringement. 

back to the top

Privacy Policy

April Peebles Photography, doing business as “we” or “us” is sensitive to concerns that personal information collected from its customers (“you” or “your”) be handled respectfully and privately. This Privacy Policy (the “Policy”) discloses the privacy practices for April Peebles Photography and applies solely to the information collected by the website April Peebles Photography, including any related domains and subdomains (the “Site”). This Policy is intended to notify you of the following:

  • What personally identifiable information April Peebles Photography collections from you through the Site, how it is used, and with whom it may be shared.

  • What choices are available to you regarding the use of your data.

  • The security procedures in place to protect the misuse of your information.

  • How you can correct any inaccuracies in the information.

WHAT INFORMATION IS COLLECTED?

Internet Traffic Data

Internet traffic data includes, but is not limited to, internet service provider information, collection of IP addresses, entry and exit pages, various operating systems, and other such information. We collect no personally identifying information through this process and it is used to help analyze user traffic with respect to various services available through April Peebles Photography to allow for a more customized and enjoyable user-experience.

Cookies

We use cookies on this Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our Site and identify repeat visitors. For instance, when we use a cookie to identify you, you do not have to log in a password more than once, thereby saving time and improving efficiency while visiting our Site. Cookies can also enable us to track and target the interests of our users and enhance the experience on our site. Usage of a cookie is in no way linked to any personally-identifiable information on our Site.

Personal Information

April Peebles Photography must collect some information from your Identifier Information to allow you to use and access services, products and materials. Identifier Information is only collected by you personally providing such information to April Peebles Photography via email, by phone, or otherwise through April Peebles Photography's website pursuant to making a purchase or requesting services.

Testimonials

April Peebles Photography may display personal testimonials of yours from time to time which are received via email or as otherwise received by April Peebles Photography from you. By accepting the Terms of Use, which incorporates this Privacy Policy, which you may access here, you give April Peebles Photography specific concent to use such personal testimonial. If you would like April Peebles Photography to remove your testimonial or customer review at any time, please contact the studio at hello@aprilpeebles.com and we will promptly do so. 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on the site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent, or otherwise share this information with any other individual or business entity, except as reasonably necessary to provide products, materials, or services to you. We will use your information to respont do you, and will not share your information with any third-party outside of our organization, other than as necessary to fulfill your requests (ie: ship an order). Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over Information

You may opt out of any future contact from us. To request that we discontinue the sending of emails and other communication at any time, please contact us at hello@aprilpeebles.com

Security

We take precautions to protect your information. When you submit sensitive information via the site, your information is protected both online and offline.

Whenever we collect sensitive information, that information is encrypted and transmitted to us by secure servers. We have included common indicators of such secured features when appropriate such as a closed lock icon at the bottom of your web browser. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.

Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. 

Registration

In order to use this site, a user may complete the registration form. During registration, a user is required to give certain information (such as name, email, and address). This information is used to contact you about the products and services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as age and gender) about yourself, but it is not required.

Orders

We request information on our order form. To buy from us, you must provide contact information (such as your name and shipping address), as well as financial information (like credit card number and expiration date). This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this information to contact you.

Third Parties

Please be aware that some of our business partners may use cookies or other methods of tracking and targeting use on our site (advertisers, for example). However, we have no access to or control over these cookies and this Privacy Policy does not extend to such third parties. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects identifiable information.

Surveys and Contests

From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate, and therefore whether or not to disclose information sought by such surveys or contests. Information requested may include contact information (name and shipping address) and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the site and our business.

Updates

Our privacy policy may change from time to time and all updates will be posted on this page.

f you have any questions about this Privacy Policy, you may contact us via email at hello@ aprilpeebles.com.

©2016 April Peebles Photography

back to the top

Menu